Answers To Your Most Commonly Asked Questions
New Zealand Delivery Times & Fees
Delivery to New Zealand addresses is 2 – 3 business days from the fulfilment date of your order. You’ll receive a tracking notification as soon as the courier picks up your parcel and can track it’s progress from your account or the tracking email links.
Delivery costs for orders up to 3kg across New Zealand is $9.75. This is below cost as we run a very small operation so please appreciate that we are absorbing a small amount of the shipping cost at that price. In addition, I offer free shipping on all orders above $50.
Products that are in stock are shipped within 24 hours of the order being placed from Monday through Friday. NOTE: This does not apply to made to order pieces for obvious reasons.
Damaged Orders & Returns
If your order is lost or damaged in transit please reach out via email and if applicable include a photo of the damage to the product. I appreciate with the fragile nature of the products this can occasionally happen and I will happily work to resolve any issues with you.
I do not accept change of mind returns through the online store due to the significant fulfilment costs and time taken in crafting each piece. Thanks for understanding.
Shipping is available worldwide to over 220 countries. I ultilise a tracked air satchel service so you can track the delivery of your item on its journey.
International Shipping is usually 5 – 8 business days but can on occasion take a little longer. Please note: for some larger items I don’t offer shipping internationally. However, feel free to contact me via email ([email protected]) if there’s a larger item you specifically want and we can arrange something custom.
The international shipping prices displayed in the cart are cost pricing and is the apsolute best I can offer.
Made To Order
I’m slowly building a collection of made to order pieces which can be purchased on the store. These orders take a long time to produce due to the nature of cermaics.
The piece must be thrown, left to dry, trimmed, bisque fired, glazed and fired for a second time before shipping. This process takes around 3 weeks so please be patient. I’m happy to answer any questions via the email support ([email protected]).
Art Pieces & Exhibits
Towards the tail end of 2020 I’ll be holding a small exhibition of one off larger pieces in Arrowtown, New Zealand. I’d of course love to see you there and will be providing more details closer to the time.
Wholesale & Larger Orders
I have a wholesale portal set up for larger orders where the volume exceeds 6 units. Great for coffee shops, boutique outfits and others interesting in purchasing from my range in larger quantities.
Please fill out the form here to gain access to the range.
Significant discounts are given for bulk orders and I’m always looking for exciting new collaborations with businesses of all sizes.
Eco Packaging & Fulfilment
You’ll be happy to know I use 100% eco packaging options for fuling orders. Including the following initiaves:
- 100% recycled courier & shipping labels
- Kraft paper based packaging tape
- Mesh kraft paper bubble wrap solution (this is cool!)
- Kraft 4mm brown boxes (no ink!)
To offset the carbon footprint of the kiln firing proceeds from every order go towards planting native trees, here in New Zealand.