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About

You made it to the about page... go you. I'll keep this brief, not even a one pager. I studied Fine Arts at the Design & Arts College of New Zealand several decades ago. Focusing on photography and 3D sculpture, after college I spent 2 years photographic retouching, working for many clients around the world including the American History Museum, Top Model, Vogue, Remix Magazine, Michael Morrison and many more.

Moving forward a few years I spent a good deal of time building and growing online stores for some pretty big Kiwi businesses. Until 2021 when I made the crazy decision to open a ceramic studio and live my passion for creativity and art.

Today I operate this online store and little studio in Queenstown, New Zealand. Busier than ever, coming up with weird and wonderful ceramics that you hopefully love. 

 

SHIPPING & DELIVERY

New Zealand Delivery Times

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Delivery to New Zealand addresses is 2 – 3 business days from the fulfilment date of your order. You’ll receive a tracking notification as soon as the courier picks up your parcel and can track it’s progress from your account or the tracking email links.

Delivery costs for orders up to 3kg across New Zealand is $9.75. This is below cost as we run a very small operation so please appreciate that we are absorbing a small amount of the shipping cost at that price. In addition, I offer free shipping on all orders above $100.

Products that are in stock are shipped within 24 hours of the order being placed from Monday through Friday.

Damaged Items In Transit

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If your order is lost or damaged in transit please reach out via email and if applicable include a photo of the damage to the product. I appreciate with the fragile nature of the products this can occasionally happen and I will happily work to resolve any issues with you.

I do not accept change of mind returns through the online store due to the significant fulfilment costs and time taken in crafting each piece. Thanks for understanding.

International Shipping

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Shipping is available worldwide to over 220 countries. I ultilise a tracked air satchel service so you can track the delivery of your item on its journey.

International Shipping is usually 10 – 20 business days but can on occasion take a little longer. Please note: for some larger items I don’t offer shipping internationally. However, feel free to contact me via email (sam@sammayell.com) if there’s a larger item you specifically want and we can arrange something custom.

The international shipping prices displayed in the cart are cost pricing and is the apsolute best I can offer.

OTHER

Eco-Friendly Packaging & Fulfilment

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You’ll be happy to know I use 100% eco packaging options for fuling orders. Including the following initiaves:

100% recycled courier & shipping labelsKraft paper based packaging tapeMesh kraft paper bubble wrap solution (this is cool!)Kraft 4mm brown boxes (no ink!)

To offset the carbon footprint of the kiln firing proceeds from every order go towards planting native trees, here in New Zealand.

Wholesale & Custom Orders

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I would love to take on more wholesale customers but at this time I just don't have the production capacity – It's just me.

I also unfortunately currently do not do custom orders. They just take up a little too much time, again so sorry.

Art Exhibits

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I very much intend to put on a show, hopefully at some stage in 2022. I will announce it on to my newsletter when it's happening... If you want to stay in the loop.

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SAMPLES & SECONDS

Every month I send an email with all the new items and big discounts on samples and seconds. These are 30% - 60% off and go pretty quick. Be the first to know.

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