Returns Policy

Returns Policy

Thanks for checking out the returns policy. I really want you to love your ceramics so if you're not totally satisfied I'm happy to offer the following refund policy. 

Running a small business and selling hand made products is incredibly time intensive and I can only produce a small number of sets each week. For this reason I am happy to refund the cost of the product but am unable to refund the cost of shipping.

Please note: Shipping is around $35 USD to America. So the refund amount on a 9 set of domes is usually around $220 USD after the shipping fees have been deducted. Please keep this in mind.

Return Eligibility

• A return must be signalled via an email within 7 days of the order being delivered date.
• Items must be in their original condition (unless damaged in transit).
• Personalized items are not eligible for returns unless they arrive damaged or defective.

Return Process

1. Initiate a Return:

   • Contact me at hello@sammayell.com with your order number and the reason for the return.
   • I will provide you with a return shipping label.
     
     

2. Prepare Your Return:

   • Pack the item securely in its original packaging or a sturdy box to prevent damage during shipping.
     
     

3. Ship Your Return:

   • Ship the return to the address provided. A return shipping label will be provided.

Refunds

• Once your return is received we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed and a credit will be applied to your original method of payment within 1-2 business days.
• Shipping costs are non-refundable unless when an item has been damaged during transit.

Exchanges

• I only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at hello@sammayell.com.

Damaged or Defective Items

• If your item arrives damaged or defective, please contact me immediately at hello@sammayell.com with your order number and photos of the damage. I will arrange for a replacement or refund as quickly as possible.

Non-Returnable Items

• Custom-made or personalized items
• Gift cards
• Items marked as seconds

Contact Information

• For any questions or concerns regarding your return, please contact me.