Handle With Care
All the items you'll find on Sam Mayell Ceramics are hand made by me, in my little Queenstown Studio. Each week I produce around 150 items which are made available in the store and online, they do tend to sell quickly so I do apologies if you miss out on something you love.
I use 4 different clays currently, 1x New Zealand stoneware, 2x Australian stonewares and 1x German stoneware. Probably more than I should but sourcing visually appealing clays you/I love can be a challenging process. The 2 Australian clays are speckled, my light clay is German and my New Zealand stoneware is a creamy buff.
Once hand thrown on the pottery wheel the clay is bisque fired to 1000 degrees Celsius which removes a lot of a moisture from the clay. The pieces are then glaze fired a second time slightly past cone 6 (1200+ degrees). This is hot enough to make the pieces strong and robust, so long as treated with care – they absolutely can last a lifetime.
I use food safe glazes on everything apart from a few of my pill and bud vases, but I can't imagine you'll be sipping wine from a vase anytime soon.
All the pieces are microwave, oven and dishwasher safe. Or-though they will prefer being hand washed in warm soapy water. I would recommend not pouring boiling water directly into a piece as glaze can crack. This is as true for the pieces I create as it is a mass-manufactured bowl or cup.
If you have any further questions you can always reach out and I'm sure I'll be able to help.
SHIPPING & DELIVERY
New Zealand Delivery Times
Delivery to New Zealand addresses is 2 – 3 business days from the fulfilment date of your order. You’ll receive a tracking notification as soon as the courier picks up your parcel and can track it’s progress from your account or the tracking email links.
Delivery costs for orders up to 3kg across New Zealand is $9.75. This is below cost as we run a very small operation so please appreciate that we are absorbing a small amount of the shipping cost at that price. In addition, I offer free shipping on all orders above $100.
Products that are in stock are shipped within 24 hours of the order being placed from Monday through Friday.
Damaged Items In Transit
If your order is lost or damaged in transit please reach out via email and if applicable include a photo of the damage to the product. I appreciate with the fragile nature of the products this can occasionally happen and I will happily work to resolve any issues with you.
I do not accept change of mind returns through the online store due to the significant fulfilment costs and time taken in crafting each piece. Thanks for understanding.
Shipping is available worldwide to over 220 countries. I ultilise a tracked air satchel service so you can track the delivery of your item on its journey.
International Shipping is usually 10 – 20 business days but can on occasion take a little longer. Please note: for some larger items I don’t offer shipping internationally. However, feel free to contact me via email (firstname.lastname@example.org) if there’s a larger item you specifically want and we can arrange something custom.
The international shipping prices displayed in the cart are cost pricing and is the apsolute best I can offer.
Eco-Friendly Packaging & Fulfilment
You’ll be happy to know I use 100% eco packaging options for fuling orders. Including the following initiaves:
100% recycled courier & shipping labelsKraft paper based packaging tapeMesh kraft paper bubble wrap solution (this is cool!)Kraft 4mm brown boxes (no ink!)
To offset the carbon footprint of the kiln firing proceeds from every order go towards planting native trees, here in New Zealand.
Wholesale & Custom Orders
I would love to take on more wholesale customers but at this time I just don't have the production capacity – It's just me.
I also unfortunately currently do not do custom orders. They just take up a little too much time, again so sorry.
I very much intend to put on a show, hopefully at some stage in 2022. I will announce it on to my newsletter when it's happening... If you want to stay in the loop.